Run trips only when enough people have booked.

What goes wrong today

• Running a boat for two people because nobody checked in time.
• Ringing round guests the night before to say it’s off.
• Charging cards and then refunding them when a trip doesn’t run.
• Guests booking with no idea the trip might not go ahead.

Step by step

1. 1
   Set the minimum on the activity

   Enter Min Participants next to the maximum. Every departure of that activity is pending until it’s reached.

2. 2
   Guests see how many more are needed

   The online shop, your website’s calendar and the till all say “needs 4 more”, and explain that guests will be emailed when it’s confirmed.

3. 3
   Take a card hold instead of payment

   Choose to hold the card. It’s charged only when the trip reaches its minimum, so there’s nothing to refund if it doesn’t run.

4. 4
   Confirmed by itself

   The booking that reaches the minimum confirms the trip. Everyone booked is emailed “Your trip is confirmed”, once, and card holds are charged.

5. 5
   Still short? You decide

   Two days before, you’re emailed who is booked. Press Confirm to run anyway, or cancel the departure and choose a refund, credit or move for each booking.

What it looks like

No more empty boats and no more refunds.

• Guests told up front, then told when it’s on
• Cards charged only when the trip runs
• A reminder two days out, so nothing is forgotten
• The same rules online, at the till and for agents